First-pass yield. Cost of quality. Complaints. Measured.
Quality KPIs auto-calculated from NCR + CAPA + customer feedback data. First-pass yield, cost of poor quality, complaint resolution time, supplier defect rate. No separate data entry, no parallel ledger.
ISO 9001 wants metrics. Your competitors are already measuring them.
ISO 9001:2015 explicitly asks for performance metrics. Most companies pick three or four and report them quarterly. ENSURE auto-calculates the ones derivable from your NCRs, CAPAs and customer feedback — no separate data entry, no parallel quality ledger.
Auto-calculated from NCR + CAPA data
First-pass yield from internal defect counts ÷ produced lots. Cost of poor quality from CAPA-recorded scrap, rework and warranty costs. Internal vs external defect ratio for the management review.
- FPY · CoPQ · internal vs external ratio
- Recalculated live as NCRs close
- Per product line, per period
Customer complaint resolution time
From complaint received to resolved, every complaint timed. Median, P95, distribution. Trend against your SLA — and the outliers automatically surfaced for management review.
- Median + P95 resolution time
- SLA compliance %
- Outlier auto-surfacing
Supplier defect rate
NCRs tagged with the supplier roll up to a live scorecard. Defects per delivery, rejection rate, on-time delivery. The kind of data your procurement team will use the next time the contract is up for renewal.
- Per-supplier scorecard
- Defects per delivery, rejection %, on-time
- Trend year-over-year
Quality KPIs that come from quality work.
NCR-driven, CAPA-validated, complaint-tracked, supplier-attributed. Every metric on the dashboard ties back to a record someone created in the system.
Your QA Manager has better things to do than maintain a KPI spreadsheet.
Auto-calculated quality KPIs from your existing NCR / CAPA / complaint records. Book a 30-minute demo and we'll walk it through on your workflow.