Corrective. Preventive. Closed.
Structured root-cause analysis, owner-assigned corrective actions, preventive measures that survive past the fix. Every CAPA stays linked to whatever raised it — incident, audit finding, NCR, drill or MoC.
"CAPA" in most tools means a textarea and a due date.
A real CAPA has a root cause, distinct corrective actions (fix the symptom), preventive actions (stop recurrence), assigned owners, evidence of closure, and an effectiveness check. ENSURE captures all of that as structured data — not as one big "Notes" field someone fills in 10 minutes before an audit.
Root cause, captured properly
Drop into 5-Whys or Fishbone for structured root-cause analysis. The result is searchable, reportable data — not paragraphs the auditor has to read line by line.
- 5-Whys with chained question/answer pairs
- Fishbone with categorised contributing factors
- Root cause classification (system / process / human / external)
Owner-assigned actions, synced to the Actions register
Every corrective and preventive action gets an owner from your user list, a due date, a status. They land in the central Actions register automatically — bidirectional live sync — so the assignee finds them alongside actions raised from incidents, NCRs and MoCs.
- User picker for owner — no free-text names
- Marking complete from either side propagates instantly
- Per-org SHA-256 cache on attachments
Evidence is mandatory before closure
Upload the signed procedure, the training certificate, the inspection photo. Without evidence on each completed action, the CAPA can't be closed.
- File attachments on every action row (PDF, image, doc)
- Photo uploads auto-resize to 2000px / quality 0.82 before upload
- Evidence preserved in the audit trail forever
Source link survives forever
Every CAPA remembers what raised it — INC-014, AUD-002, NCR-009, DRILL-003 or MOC-007. Auditors can walk the trail from finding to root cause to corrective action to closure evidence in three clicks.
CAPA is rarely the start, never the end.
In ENSURE, a CAPA sits in the middle of a longer trail. It's raised by something upstream and feeds something downstream. The links are preserved on both sides.
Stop closing CAPAs that don't actually fix anything.
Structured RCA, owner-assigned actions, mandatory evidence. Book a 30-minute demo and we'll walk it through on your workflow.